jetbuz Privacy Policy

1Information We Collect

1.1 Information You Provide Directly

When you register for a jetbuz account, complete identity verification (KYC), contact our support team, or participate in promotions, you may provide us with the following categories of personal information:

• Identity data: full legal name, date of birth, gender, and national identity document details (National ID Card, passport, or driving licence number and issuing authority).
• Contact data: registered mobile phone number, email address, and residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh) and district.
• Financial data: mobile wallet account numbers (bKash, Nagad, Rocket, Upay), bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), and card details (Visa, Mastercard) where applicable. Full card numbers are never stored on jetbuz servers; payment processing is handled by our certified payment partners.
• Account credentials: username and encrypted password. We never store passwords in plain text.
• Support communications: the content of any messages, complaints, or queries you send to our support team via email or live chat.

1.2 Information Collected Automatically

When you access the jetbuz platform, our servers and analytics tools automatically record certain technical information about your visit:

• Device data: device type, operating system version, browser type and version, screen resolution, and unique device identifiers.
• Log data: IP address, date and time of access, pages viewed, time spent on each page, referring URL, and error logs.
• Gameplay data: game session records, bet amounts, game outcomes, bonus usage history, and transaction timestamps. This data is retained for regulatory compliance, dispute resolution, and responsible gaming monitoring purposes.
• Cookie and tracking data: session identifiers, preference settings, and analytics data collected via first-party cookies and similar technologies. See Section 7 for full cookie details.

1.3 Information from Third Parties

In certain circumstances, jetbuz may receive personal information about you from trusted third parties, including identity verification agencies used during KYC checks, payment processors confirming transaction status, and fraud prevention services that help us detect suspicious account activity. We handle all such third-party data in accordance with this Policy.

2How We Use Your Information

jetbuz uses the personal information we collect strictly for the following purposes:

• Account management: to create, maintain, and secure your jetbuz account, process your deposits and withdrawals, and communicate important account notices to you.
• Identity verification (KYC): to verify your age (confirming you are 21 or older), identity, and payment method ownership as required before processing withdrawals or activating certain account features.
• Service delivery: to provide access to our casino games, live dealer tables, sports betting markets (including cricket BPL, IPL, T20 World Cup), slots, and all other platform features.
• Customer support: to respond to your queries, investigate complaints, and resolve disputes in a fair and timely manner.
• Fraud and security: to detect, prevent, and investigate fraudulent activity, bonus abuse, money laundering, multiple account creation, and other violations of our Terms & Conditions.
• Responsible gaming: to monitor gameplay patterns that may indicate problem gambling behaviour, enforce deposit limits and self-exclusion requests, and fulfil our duty of care to players.
• Marketing communications: to send you promotional offers, bonus notifications, and seasonal campaign messages (e.g., Eid specials, Pohela Boishakh promotions) where you have consented to receive them. You may withdraw this consent at any time.
• Platform improvement: to analyse aggregated, anonymised usage data that helps us improve the platform's performance, design, and game selection.
• Legal compliance: to meet our obligations under applicable laws and to respond to lawful requests from regulatory or law enforcement authorities.

We will not use your personal information for any purpose that is incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.

3Legal Basis for Processing

jetbuz processes your personal data on one or more of the following legal grounds depending on the specific processing activity:

• Contractual necessity: processing required to perform the contract between you and jetbuz — for example, operating your account, processing transactions, and delivering games.
• Legal obligation: processing required to comply with applicable laws — for example, retaining transaction records and conducting identity verification.
• Legitimate interests: processing carried out for our genuine business interests where those interests are not overridden by your rights — for example, fraud prevention, platform security, and service improvement through anonymised analytics.
• Consent: processing activities where you have given us explicit permission — primarily the sending of promotional and marketing communications. You may withdraw your consent at any time by contacting [email protected] or updating your preferences in your account settings.

4Data Sharing and Disclosure

jetbuz does not sell, rent, or trade your personal information to any third party. We may share your data only in the limited circumstances described below:

• Payment processors: we share necessary financial data with our payment partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and our banking partners) solely to process your deposit and withdrawal transactions.
• Identity verification providers: during KYC checks, your identity document data may be shared with accredited verification agencies to confirm its authenticity.
• Game providers: our third-party game studios (such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe) may receive limited technical session data necessary to deliver their game content within the platform. These providers are contractually bound to handle data securely and to use it only for game delivery purposes.
• Fraud prevention services: anonymised or pseudonymised data may be shared with specialist fraud detection partners to protect the integrity of the platform and all its users.
• Legal and regulatory authorities: jetbuz will disclose personal data if required to do so by a lawful order, court directive, or regulatory request. We will notify you of such disclosure where permitted by law.
• Business transfers: in the event of a merger, acquisition, or sale of all or substantially all of jetbuz's assets, your personal data may be transferred to the acquiring entity. We will notify you before your data becomes subject to a different privacy policy.

All third parties with whom we share data are required to maintain appropriate technical and organisational security measures and to process your data only for the specific purpose for which it was shared.

5Data Retention

jetbuz retains your personal information for as long as your account remains active and for a reasonable period thereafter to meet our legal, regulatory, and business obligations. Specific retention periods are as follows:

• Account and identity data: retained for the duration of your active account and for a minimum of five (5) years following account closure, to comply with anti-money laundering obligations.
• Transaction records: retained for a minimum of five (5) years from the date of each transaction.
• Support and communication records: retained for three (3) years from the date of the last interaction, unless a longer period is required for an unresolved dispute.
• Gameplay and session logs: retained for two (2) years for responsible gaming monitoring and dispute resolution purposes.
• Marketing preferences and consent records: retained for as long as you hold an account with us, or until consent is withdrawn.

When the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

6Your Data Rights

As a jetbuz member, you have the following rights regarding the personal information we hold about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request":

• 👁️
  Right of Access You may request a copy of all personal data we hold about you. We will provide this within 30 days of receiving a verified request.
• ✏️
  Right to Rectification If any personal data we hold is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• 🗑️
  Right to Erasure You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• ⏸️
  Right to Restriction You may ask us to restrict processing of your data in certain circumstances — for example, while a complaint is under investigation.
• 📦
  Right to Data Portability You may request a machine-readable copy of the personal data you have provided to us, so that you can transfer it to another service provider if you wish.
• 🚫
  Right to Object You may object to processing of your data where we rely on legitimate interests as our legal basis, or where we are using it for direct marketing purposes.

We will acknowledge all data rights requests within 5 business days (Bangladesh Standard Time, UTC+6) and provide a full response within 30 days. In complex cases, we may extend this period by a further 30 days, but we will inform you if this extension is necessary.

7Cookies and Similar Technologies

jetbuz uses cookies and similar browser-based storage technologies to operate certain essential platform functions and to understand how our members use the site. We do not use invasive third-party advertising cookies.

7.1 Types of Cookies We Use

• Essential cookies: strictly necessary for the platform to function. These include session authentication tokens that keep you logged in and security cookies that protect your account. These cannot be disabled without affecting core functionality.
• Functional cookies: remember your preferences such as language settings, preferred payment method, and game lobby display options, so you do not have to reconfigure them every session.
• Analytics cookies: collect anonymised data about how visitors navigate the platform — such as which pages are visited most frequently and where users drop off — to help us improve the user experience. This data is aggregated and cannot be used to identify individual users.

7.2 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling essential cookies will prevent you from logging in and using the platform. Disabling functional cookies may affect your personalised experience. Most modern browsers (Chrome, Firefox, Samsung Internet, Safari) allow you to view and clear cookies via their settings menus.

8Data Security

jetbuz employs a range of technical and organisational security measures to protect your personal information from unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data fields (including passwords and identity document numbers) at rest using industry-standard algorithms.
• Role-based access controls ensuring that only authorised staff members can access personal data, and only to the extent required for their job function.
• Regular security audits and penetration testing of our platform infrastructure.
• Automated intrusion detection and real-time monitoring for suspicious access patterns.
• Secure, access-controlled data centres with redundant backup systems.

Despite our best efforts, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jetbuz will notify affected users promptly and take all reasonable steps to contain the breach and prevent further harm.

9Children and Minors

The jetbuz platform is strictly for adults aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has created an account or submitted personal data, we will immediately close the account and delete all associated data. If you believe a minor may have registered on our platform, please contact us immediately at [email protected] so we can take prompt action.

10Third-Party Links and Services

The jetbuz platform may display content or functionality sourced from third-party game providers. While we vet all our technology partners carefully, jetbuz is not responsible for the privacy practices of third-party websites or services that are accessed via links or embedded frames within our platform. We encourage you to review the privacy policies of any third-party services you interact with independently of jetbuz.

11Changes to This Privacy Policy

jetbuz reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will publish the updated Policy on this page with a revised "Last Updated" date and, where appropriate, notify you by email or via an in-platform notification. Your continued use of the jetbuz platform following any such update constitutes your acceptance of the revised Policy. We recommend checking this page periodically to stay informed of how we protect your data.

12Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data we hold about you, please contact the jetbuz Data Support team. We aim to respond to all enquiries within 5 business days (Bangladesh Standard Time, UTC+6).

Email: [email protected] — please use the subject line "Privacy Enquiry" or "Data Rights Request" so your message is routed to the correct team.

Please note: this email address is displayed as plain text and is not a clickable link. Copy the address manually and paste it into your email client.